We will not grant a refund or credit, or replace a product unless the product was damaged before shipping, or the product does not match the fulfillment information..

​In order to request a refund, credit, or replacement, you must send a photograph, a brief explanation of the problem, and your order number to KrakenJigz@gmail.com 5 days of delivery. To be eligible for a return, your item must be DEFECTIVE or UNUSED and in the same condition that you received it. All returned items are subject to inspection prior to processing.

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We only replace items if they are defective or damaged due to our error. If you need to exchange your item for the same item but a different size, send us an email with your order number at KrakenJigz@gmail.com for further instructions. You will be responsible for paying for your own shipping costs for returning your item.

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     DAMAGE ITEMS DURING SHIPPING

We are not responsible for items damaged during shipping process. In case of any lost or damaged products, you must notify us by email at KrakenJigz@gmail.com 5 days of delivery, send us a photograph, a brief explanation of the problem, and your order number, We will open a claim and investigation with the shipping company, you will be notify by mail about this process.